Terms & Conditions

Covid-19 Protocol: If you have been confirmed to be exposed or tested positive for Covid-19, you agree to alert a member of the Wise Guy Staff via email or text message and postpone your drop off or pickup for 10 days.

 

DISCLAIMER
Wise Guy Computer Repair, LLC will only perform and provide computer services, repairs, and upgrades as requested by the Client. Wise Guy Computer Repair, LLC will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
Computer service/repairs are provided as a service. There may be circumstances under which Client’s computer cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.) Wise Guy Computer Repair, LLC will do everything in it's power to perform repairs within the Clients selected service time. However, The length of time required to service/repair your computer may exceed the selected turn around time due to situations out of the control of Wise Guy Computer Repair, LLC.
Client understands that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Wise Guy Computer Repair, LLC will not be responsible for data loss.
Client authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service (unless purchased).
After a repair conducted at Wise Guy Computer Repair, LLC’s office is complete, Client must take delivery of computer within 5 business days or a storage fee of $5.00 per day will be assessed. If Client fails to pick up their device (or make arrangements to pick up their device) after 5 contact attempts, the device will be claimed as property of Wise Guy Computer Repair, LLC 30 days after last attempted contact.
BILLING TERMS
Computer services/repairs are billed as stated on the service order or invoice provided. The most common services are charged by flat rate fees that can be found on the Computer Services page. Services not listed on the Services page may be charged at an hourly rate $80.00 per hour. There is a minimum charge of $40.00 for any call made or any service performed. An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed. Not all services can be completed on-site and must be completed at our offices.
In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit. In the case that the Client cannot be reached, work will stop until contact is established. Once reached, Clients decision to continue or stop will be honored by Wise Guy Computer Repair, LLC. All services/repairs may be subject to Pennsylvania state tax.
All remote repair services must be paid before commencement of work. If for any reason Client is unhappy or we cannot complete the service, a full or partial refund may be issued at discretion of Wise Guy Computer Repair, LLC.
PAYMENT TERMS
Full payment is due upon completion of services, upgrades, or repairs. Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance. Wise Guy Computer Repair, LLC accepts cash and credit/debit cards.
In order for Wise Guy Computer Repair, LLC to keep its rates low, payments must be made promptly. Bills will be deemed delinquent and assessed a $25.00 charge if payment is not received within 14 days after the completed service date. If an amount remains delinquent 30 days after completed service date, an additional 25% penalty of original balance will be added for each week of delinquency. Wise Guy Computer Repair, LLC reserves the right to report delinquent payment to credit bureau(s) and collection agencies in attempts to recover payment. If deemed necessary, Wise Guy Computer Repair, LLC reserves the right to take client to court to recover costs in which client will incur all fees by the process.
LIABILITY
Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which client or authorized representative requested such service(s). Your system will not be intentionally harmed. The primary goal is to fix your computer or systems, not create or cause further damage.
In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, Client agrees to hold Wise Guy Computer Repair, LLC and any person(s) associated with Wise Guy Computer Repair, LLC or involved in the work being done for Client, harmless from damages resulting from such problems.
It is the Client’s responsibility to backup data unless listed on Service Order. Wise Guy Computer Repair, LLC will not be responsible for data loss.
SUPPORT
Customer satisfaction is our utmost importance. All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
Free support will be provided for problems related to the service order, but not resolved. After thirty (30) days from completed service date, Wise Guy Computer Repair, LLC will no longer offer free support. Warranty work will only be covered if it is related to the work on the Service Order. Unrelated work will not be covered by the warranty and may be charged accordingly.
REPAIRS AND SERVICE GUARANTEE

All Service Orders and sales related to Service Orders are final. Once payment has been accepted and Client has left the premises, refunds and exchanges are only issued at the discretion of Wise Guy Computer Repair, LLC. If there has been no physical or accidental damage upon completion of service, all services and repairs are guaranteed for thirty (30) days from the completion / acceptance date on the Service Order. If later found that the service or repair was incorrectly diagnosed by the technician, then Wise Guy Computer Repair, LLC will perform the repair/service free of any labor charge at their discretion. Any parts required are not covered under this guarantee and will be paid in full by the Client unless stated otherwise in the warranty terms specific to the part vendor. 

RETURNS AND REFUNDS

The following policy applies only to items purchased outside of a Service Order. There is a 30 day return policy for all accessories and a 14 day return policy for all electronics and devices. If the item is defective, you may return it for a full refund. 

Unwanted items must be returned unopened for a full refund. If the item is used, it must be returned in the condition it was purchased for a full refund. 

If the Client would like to return an item that is opened and not defective, they will receive a 75% store credit of the purchase price. All defective items are subject to evaluation before being accepted.

If the item was delivered or shipped, you will be responsible for any return shipping or delivery costs. If the item is defective, we will refund the fees once the defect has been confirmed.

ESTIMATES
Wise Guy Computer Repair, LLC offers free estimates over the phone, at office, or via email.
For in-home/on-site estimates there will be a $60.00 fee. If you decide at that time you would like Wise Guy Computer Repair, LLC to work on Client’s system, this fee will be waived and Client will only be charged for the service being performed.
A $25.00 fee will be charged if Client fails to show up at scheduled appointment without an eight (8) hour cancellation notice.
If Client decides at the time of the in home service call you would not like Wise Guy Computer Repair, LLC to fix their computer or systems; Client will be charged the $40.00 service call fee and will have to pay for the full price of any service performed in the future (the forty dollar fee will not be waived).